Within the administrative structure of Moldcoop, the Chancellery and Protocol Services Department plays an essential role in providing organizational and procedural support, ensuring the smooth operation of secretariat activities, archiving, institutional coordination, and executive control. Through its responsibilities, this department actively contributes to the coherent and efficient functioning of the cooperative system, serving as a vital link between leadership structures and operational units.

Legal and Regulatory Framework

     The department's activity is governed by the provisions of the Moldcoop Statute, the current legislation of the Republic of Moldova, as well as the decisions adopted by the Congresses of Consumer Cooperation, the Executive Bureau, and the Administrative Council of Moldcoop. In accordance with these regulations, the department is responsible for implementing and overseeing compliance with administrative and managerial decisions across the entire system.

Main Objectives and Responsibilities

     The Chancellery and Protocol Services Department carries out a wide range of organizational, administrative, and methodological activities, including:

• Organizing secretariat work and managing the monitoring and implementation of decisions issued by Moldcoop’s governing bodies and directives of the Executive Bureau President;
• Maintaining records of correspondence, managing the registration of incoming and outgoing documents, and ensuring the examination and resolution of letters and petitions submitted by associate members and employees of the consumer cooperation system;
• Organizing the training and continuous development of specialists within the Moldcoop headquarters and its affiliated entities, contributing to professional growth and administrative efficiency;
• Managing personnel files, including the preparation and updating of individual records for staff members of the central office, the Auditing Commission, and executive and chief accounting staff of Moldcoop enterprises;
• Coordinating the organization of reporting and election meetings within the system’s governance and supervisory structures, in line with statutory and procedural timelines;
• Developing and updating internal normative documents, such as model statutes for consumer cooperatives and their unions, regulations, guidelines, training materials, and other human resource and statutory management documentation;
• Optimizing the organizational and managerial structure of the consumer cooperation system to improve administrative processes and clarify functional responsibilities within member entities;
• Providing methodological assistance to consumer cooperation units for organizing secretariat work and ensuring proper application of documentation standards;
• Managing the Moldcoop central archive in accordance with the requirements of the State Archive, through activities of receiving, processing, preserving, and facilitating access to documents developed by the central apparatus, as well as providing consultative support to system specialists;
• Exercising thematic control over how organizations and enterprises within the system conduct secretariat work and implement their own decisions and those of Moldcoop's governing and supervisory bodies;
• Convening consultations and thematic seminars, with the approval of the Executive Bureau, for responsible personnel from system organizations and enterprises involved in relevant fields, in order to ensure unified approaches to issues under the department’s purview.

Strategic Role in Supporting Institutional Cohesion

     Through its diverse responsibilities and the cross-cutting nature of its activities, the Chancellery and Protocol Services Department supports internal process integrity, executive discipline, and administrative efficiency across Moldcoop. It serves as a central node in the management of official information, the harmonization of procedures and the facilitation of institutional communication between decision-making structures and regional units.